Recipient Finder Support

Contact Support: recipientfinder@sunrob.com
Response Time: Within 24 hours on business days (Mon-Fri, 9 AM – 5 PM GMT+3)

Getting Started

How to Install

Individual Installation

  1. Visit Microsoft AppSource
  2. Search for "Recipient Finder"
  3. Click "Get it now" and authorize permissions for your account
  4. The add-in appears in your Outlook ribbon

Admin-led Installation (Recommended for Organisations)

For the smoothest rollout, an IT Admin should perform the initial installation:

  1. Open Outlook and find Recipient Finder in the add-in store or install from AppSource
  2. When prompted, check "Consent on behalf of your organization"
  3. The add-in is now available to all users in your Microsoft 365 tenant — no individual setup required

Individual installation (without admin): Users can install directly from the Outlook add-in store and grant permissions for their own account only. If your organisation requires admin approval, you'll see a message prompting you to contact IT.

First-Time Setup

When you first open Recipient Finder:

  1. Sign in with Microsoft — We'll ask for permission to index your mailbox
  2. Start 30-day trial — Full access, no credit card needed
  3. Wait for indexing — Takes 30–60 seconds to index your inbox
  4. Start searching! — Type any name or email to find contacts

Supported Platforms

How to Use

Finding Recipients

  1. Compose a new email in Outlook
  2. Open the Recipient Finder panel (click the add-in button)
  3. Type a name or email address in the search box
  4. Click the "To", "Cc", or "Bcc" button to add the recipient

How Search Works

Recipient Finder searches through everyone who has sent you an email. It matches against:

Note: Only senders from your inbox are indexed — not everyone you've ever emailed.

Refreshing Your Index

The add-in automatically checks for new senders periodically. To force a refresh:

  1. Open Recipient Finder settings (⚙️ icon)
  2. Click "Refresh Index"
  3. Wait 10–30 seconds for the indexing to complete

Frequently Asked Questions

Does it read my email content?

No. Recipient Finder only reads the "From" field (sender email and name). It never accesses email subjects, bodies, or attachments.

Where is my data stored?

All contact data is stored locally on your device (browser storage). Nothing is sent to our servers except your license status. See our Privacy Policy for details.

Can I use it with shared mailboxes?

Currently, Recipient Finder only works with your personal mailbox. Shared mailbox support may be added in a future update.

What happens after the trial?

The trial is per organisation (Microsoft 365 tenant) — not per individual user. After 30 days, your organisation will need to purchase a license from Microsoft AppSource to continue using the add-in. Individual reinstalls do not restart an organisation's trial once it has been used. Your indexed contacts will be preserved.

How do I cancel my subscription?

  1. Go to Microsoft Account Services
  2. Find "Recipient Finder" under Subscriptions
  3. Click "Manage" → "Cancel"

You'll retain access until the end of your billing period.

The add-in takes a long time to load on first open

The add-in may take up to 30–45 seconds to load the very first time after a long period of inactivity. This is normal — our license server runs in a low-cost serverless mode and wakes up on first use. Subsequent opens are instant.

🔧 Troubleshooting

The add-in isn't showing up

Try these steps:

  1. Refresh your browser (Web) or restart Outlook (Desktop)
  2. Check if it's enabled: File → Manage Add-ins → Recipient Finder (should be checked)
  3. Clear your browser cache (Web) or Office cache (Desktop)
  4. Uninstall and reinstall from AppSource

Sign-in keeps failing

If you get repeated sign-in errors:

  1. Clear your browser cookies and cache
  2. Make sure you're using a Microsoft 365 account (not Outlook.com)
  3. Check if your organisation requires admin consent — contact your IT department
  4. Try using Outlook on the Web in a different browser

If your organisation just purchased a license and you're still seeing a trial or unlicensed screen, click "Already purchased? Check license" in the add-in. This forces an immediate license check without waiting for the cache to refresh.

No results when searching

Common causes:

Add-in is slow or unresponsive

  1. Check your internet connection
  2. Try closing and reopening the add-in panel
  3. Clear browser cache
  4. If the problem persists, contact us with your Outlook version and platform

I accidentally cleared my data

Data can be recovered! Simply click "Refresh Index" in settings. The add-in will re-scan your mailbox and rebuild the contact list (takes 30–60 seconds).

Privacy & Security

Is my data secure?

Yes. All contact data is stored locally on your device using your browser's secure storage. It never leaves your computer. See our Privacy Policy for details.

What permissions do you need?

Recipient Finder requests:

All permissions are "Delegated" (only work when you're signed in). We have no background access to your mailbox.

Note on the "may send data to third parties" warning: Microsoft automatically displays this notice for any add-in with compose window access. Recipient Finder does not send your email content to our servers or any third party. See our Privacy Policy §3 for the full explanation.

Can I delete my data?

Yes, anytime:

Still Need Help?

Email: recipientfinder@sunrob.com
Company: Sunrob Packaging Oy
Address: Yläniitynkatu 6 A, 53550 Lappeenranta, Finland

Response time: Within 24 hours on business days.

When contacting support, include:

Quick Links

Last Updated: March 19, 2026